At Volcano Produce LLC, customer satisfaction is our top priority. We strive to provide the highest quality fresh produce, but we understand that there may be occasions when you are not completely satisfied with your order. This Refund and Returns Policy outlines the process for handling such situations.

Eligibility for Refunds and Returns

  1. Reporting Issues: If you receive produce that is damaged or not up to standard, please contact us within 24 hours of receipt. Provide your order number and details of the issue, including photos if possible.
  2. Condition of Produce: To be eligible for a refund or return, produce must be reported in its original condition within the specified time frame.
  3. Return Approval: We will assess your claim and provide instructions for the return process. Unauthorized returns may not be accepted.

Refunds

  1. Refund Process: Once your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
  2. Partial Refunds: In some cases, we may issue a partial refund if only a portion of the order is deemed unsatisfactory.

Returns

  1. Return Process: If instructed, securely pack the produce to prevent further damage. We will arrange for pickup or provide shipping instructions.
  2. Return Shipping: Return shipping costs may be covered by Volcano Produce LLC if the issue is deemed our responsibility.

Exceptions

  1. Non-Refundable Items: Certain items, such as special orders or perishable goods, may not be eligible for refunds or returns.
  2. Time Frame: Claims made after the 24-hour reporting period may not be eligible for refunds or returns.

Contact Us

For any questions or to initiate a refund or return, please contact our customer service team at the given content details. We appreciate your business and are committed to promptly resolving any issues.

Thank you for choosing Volcano Produce LLC for your fresh produce needs!